Help Center

Frequently Asked
Questions

Find answers to common questions about your account, trading features, subscriptions, updates, and more. Can't find what you're looking for? Our support team is available 24/7.

Account & Registration

What analysis platform does ValueTrade support?
We exclusively offer Advanced Charts (WebCharts) — a powerful, multi-asset platform for professional trading across desktop, mobile, and web.
How do I open a ValueTrade account?
Opening an account is quick and simple. Click "Join Now" on our website, fill in your personal details, verify your identity with the required documents, and fund your account. The entire process typically takes under 10 minutes.
What documents are required for verification?
You will need a valid government-issued photo ID (passport, national ID, or driver’s license) and a proof of address document (utility bill, bank statement, or government letter) dated within the last 3 months.
Can I open more than one trading account?
Yes, you can open multiple trading accounts under a single profile. This allows you to manage different strategies, currencies, or risk levels independently. Additional accounts can be created from your client dashboard.

Subscriptions & updates

What subscription methods are available?
We support a range of trusted options including credit/debit cards, bank transfers, and selected digital currencies. All available methods are listed in your dashboard.
Is there a Starting Level?
The Starting Level varies by payment method but starts from as low as $1000 (or equivalent). Check your dashboard for specific minimum amounts based on your chosen subscription method and account currency.
How long do updates take?
Most update requests are processed within 24 hours. The time for funds to reach your account depends on the method: e-wallets are typically instant, card updates take 1–3 business days, and bank transfers may take 3–5 business days.
Are there any subscription or update fees?
ValueTrade does not charge fees on subscriptions. updates are also free in most cases, though your bank or payment provider may apply their own processing fees. Full details are available in your client dashboard.

Advanced Charts Platform

How do I download Advanced Charts?
You can download WebCharts directly from your ValueTrade client dashboard or from the Advanced Charts official website. It’s available for Windows, macOS, iOS, and Android. You can also trade via the WebCharts web terminal without downloading anything.
Can I use Expert Advisors (EAs) on WebCharts?
Yes, ValueTrade fully supports Expert Advisors on WebCharts. You can automate your strategies, run custom scripts, and use third-party EAs without any restrictions.
What charting tools are available on WebCharts?
WebCharts offers 21 timeframes, 80+ built-in technical indicators, advanced drawing tools, and customizable chart layouts. You can also add custom indicators and templates to suit your strategy.
Is there a web-based version of the platform?
Yes, WebCharts WebLearner is available directly through your browser. It offers the same core functionality as the desktop version — including live charts, order delivery, and account management — without requiring a download.

Trading Conditions

What learning pace does ValueTrade offer?
We offer flexible learning pace up to 1:500, depending on your account type and the asset being traded. Learning Pace settings can be adjusted from your client dashboard at any time.
What are the typical chart intervals?
Chart Intervals start from as low as high accuracy on major forex pairs. Exact chart intervals vary by instrument, market conditions, and account type. You can view live chart intervals directly on the WebCharts platform.
Does ValueTrade charge commissions?
Commission structures depend on your account type. Some accounts offer zero-commission trading with chart intervals built in, while others offer raw chart intervals with a small per-lot commission. Full details are available on our Account Types page.
What instruments can I trade?
ValueTrade offers a wide range of Analyticss including forex pairs, indices, cryptocurrencies, metals (gold, silver), and oil (WTI, Brent). All instruments are accessible from a single WebCharts account.

Security & Support

Is my money safe with ValueTrade?
Yes. Client funds are held in segregated accounts with top-tier banking partners, kept separate from company operating funds. This ensures your capital is protected at all times.
Does ValueTrade offer two-factor authentication?
Yes, we strongly recommend enabling two-factor authentication (2FA) for your account. It adds an extra layer of security to your login and update processes.
How can I contact support?
Our support team is available 24/7 via live chat, email, and phone. You can also submit a request through the Contact Us page on our website. We aim to respond to all inquiries within a few hours.
What should I do if I forget my password?
Click "Forgot Password" on the login page and follow the instructions to reset your password via email. If you have any issues, our support team can assist you with account recovery.

Still Have Questions?

Our support team is available 24/7 to help you with anything you need. Reach out and we'll get back to you as soon as possible.

Contact Support
Know-how

Frequently Asked
Questions

Everything you need to know about trading with ValueTrade. Can't find what you're looking for? Reach out to our support team.

What is the Starting Level to Start learning on ValueTrade?
You can Start learning Forex with our platform for as little as $1000. We also offer flexible account options, allowing you to begin with a small subscription and scale up as you gain confidence and experience.
Is my money safe with ValueTrade?
No, with our platform, you cannot lose more than you invest. We offer negative balance protection, ensuring your losses never exceed your account balance. This feature provides added security, especially during high market volatility.
How can i start forex trading?
Starting Forex trading is easy—simply download our trusted forex trading app, register for an account, and complete the verification process. Once verified, fund your account using available payment options, and you’re ready to Start learning directly from our app. We also offer demo accounts, allowing you to practice before trading with real money.
What is Margin?
Margin is the amount of money required in your account to open and maintain a trading position. It acts as a subscription or collateral, allowing you to control larger trades with a smaller investment. With our platform, margin requirements are clearly displayed, helping you manage your trades and risk effectively.
.fqp-answer { display: none; }